FAQs

Frequently Asked Questions (FAQs)

1. What types of locks do you offer?

We offer a wide variety of locks, including residential locks, commercial locks, smart locks, automotive locks, and specialty locks like safes and cabinet locks. Our selection also includes accessories, replacement parts, and security systems.

2. How do I choose the right lock for my needs?

Choosing the right lock depends on your specific security requirements. For home security, deadbolts or smart locks are popular choices. For businesses, high-security or access control locks might be more suitable. If you need assistance, feel free to contact our support team, and we'll be happy to help you find the perfect solution.

3. Are your locks compatible with smart home systems?

Yes, many of our smart locks are compatible with popular smart home systems like Google Home, Amazon Alexa, and Apple HomeKit. Be sure to check the product details for compatibility information.

4. How do I install the locks purchased from Locked.co?

Installation instructions are provided with each product. Many of our locks are designed for easy DIY installation. However, if you’re unsure or need professional help, we recommend hiring a locksmith for installation.

5. What if I need help with installation or troubleshooting?

If you encounter any issues with installation or need troubleshooting assistance, our customer service team is here to help. You can reach out to us via email, phone, or live chat, and we’ll provide the support you need.

6. Do you offer warranties on your products?

Yes, most of our products come with a manufacturer’s warranty. The warranty period varies by product, so please check the product page for specific warranty information. If you have any issues with your purchase, please contact us, and we’ll assist you with the warranty process.

7. Can I return a product if I’m not satisfied?

We want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return it within 30 days of delivery. Please refer to our Return Policy page for detailed information on how to initiate a return.

8. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and shipping takes 3-7 business days. For more details, please visit our Shipping Information page.

9. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on the destination. Please check our Shipping Information page for more details on international shipping.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s website.

11. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are protected by SSL encryption to ensure your information is safe.

12. How can I contact customer service?

You can contact our customer service team via email at [insert email], by phone at [insert phone number], or through our live chat feature on the website. Our team is available to assist you Monday through Friday from 9 AM to 6 PM (local time).